Effective: November 10, 2018
Kopa (hereinafter referred to as “Kopa”, “we”, “us” or “our”) operates a platform and community marketplace that helps hosts and renters form offline experiences and connect directly with one another, where they can create, list, discover and book accommodations anywhere in North America, on our website (“Platform”).
“Affiliates” means employers related by common ownership or control. They can be financial and non-financial employers.
“Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
“Data Controller” means Kopa, the employer responsible for the use and processing of Personal Information.
“Third Parties” means employers or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial employers, or persons other than you and Kopa.
“Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.
“Members” means users registered on the Kopa platform..
We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform and Services. Examples include when you:
We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:
When you use certain features of the Platform, we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Kopa or logged in to your Kopa Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser. We track your activities if you click on advertisements for Kopa services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook’s Like Button.
As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party.
We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages to mask contact information and references to other websites. This helps to prevent actors from asking Renters to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending Third-Party marketing messages to you. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that Kopa, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
IMPORTANT: When you use the Platform, your data may be sent to the United States, Canada and possibly other countries.
Your Personal Information may be disclosed as follows:
We only keep your information for as long as we need it: (a) to provide you with a service; (b) for the purposes outlined in this policy; (c) to improve our services; and (d) for any legal and audit purposes. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
When deleting your profile, we will securely delete all personal data with exception to:
You may review, update, correct or delete the Personal Information in your Kopa Account. If you would like to correct your information or delete your Kopa Account entirely, you can do so from your Account Settings.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.
The Platform provides a referral service that allows you to invite your friends and contacts to use the Platform.
We may integrate the Platform with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and Kopa does not collect or retain the contact information that is used to send them.
You may also send invitation/request emails via the Platform itself, in which case we will ask you for the contact information to which to send your invitation/request. You can type in the email addresses or other contact information manually, or you can choose to import the contacts in your address book(s). In both cases, we may use and store this information for the sole purposes of allowing you to send your contacts an invitation or request for a reference, and for fraud detection and prevention. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins Kopa in response to your referral.
The Platform may allow registered account holders to organize, search for or participate in offline events (“Meetups”) in selected cities.
If you organize a Meetup or indicate that you will attend one, this information, together with some of your public information (such as your profile photo and public profile page) and any messages that you post about that Meetup, will be visible to users who browse the event. Events are only accessible to authenticated Members of the platform. However, Kopa will never disclose where you are staying to another meetup user.